Service Contracts - Extended Warranty Created through Order Management

Service Contracts- Extended Warranty Process

STEP 1:  CREATE A COVERAGE TO ASSIGN TO SERVICE ITEM.
Navigation: Service Contracts Manager> Setup>Service Offering >Standard Coverage
STEP 2:  CREATE SERVICE ITEM AND ASSIGN COVERAGE TO THIS ITEM.
Navigation: Inventory > Item Master


Order Management Tab>

Assign item to Child Inventory Orgs.


STEP 2:  ADD SERVICE ITEM TO PRICE LIST.
Navigation: Order Management Super User> Pricing> Pricelist> Pricelist setup


STEP 3:  CREATE ORDER.
Navigation: Order Management Super User>Orders, Returns > Sales order>Enter required details in main and other tab.



Line Items>Enter item, quantity,
warehouse information& other details under Services tab for service item and Book Order.

Services Tab>Enter details for service item as shown in below snapshot.

Scroll Right on Services Tab and enter details for service item as shown in below snapshot

STEP 4:  EXECUTE PICK RELEASE .
Navigation>Order Management Super user>Shipping> Transactions>

Launch Pick Release> Select Launch pick release from list and click go.

Ship Confirm> Just wait for few minutes and move to delivery Tab and click ship co.nfirm.

STEP 5:  RUN WORKFLOW BACKGROUND PROCESS PROGRAM
Navigation>Order Management Super user>View>Request>Submit a new request> Single Request

STEP 6:  RUN (SERVICE CONTRACTS ORDER CAPTURE INTEGRATION PROGRAM IN 11I) AND (SERVICE CONTRACTS ORDER PROCESSING PROGRAM IN R12 AFTER COMPLETION OF WORKFLOW BACKGROUND PROCESS PROGRAM
Navigation>Service Contracts Manager>View > Request> Submit a new request > Single Request

STEP 7:  LOOKING FOR EXTENDED WARRANTY CONTRACT
Navigation> Service Contracts Manager>Launchpad > Find> Enter Category and click More button, enter order number